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Unable to initialize Archive database with with Channels 9.4 CU10 QFE 2 and later.
Archive fails with an error ‘Processing Error: Unable to initialize Archive database.’ when attempting to initialize or reinitialize the Channels Archive Database This is an issue beginning with Channels 9.4 CU10 QFE 2 and later. To solve this...
Understanding System Response Service Levels
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: The System Response Service Level is used to determine the optimum amount of time an email can be active in the system before it is replied to. This takes into account all...
Understanding the Agent Response Service Level
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: The Agent Response Service Level is used to determine the optimum amount of time an email is active in an agents mailbox or workspace before the agent responds. Email's...
Upgrading From Older Versions of CIM Channels to a 9.X Version Does Not Offer an Upgrade Option
THIS ARTICLE APPLIES TO: All versions of Moxie Channels ISSUE DESCRIPTION: When upgrading from version X to 9.X you are prompted to install a new version. The option to upgrade a previously installed version is not available. ROOT CAUSE: For some...
Using Pagination Feature in Article Hit Report Results in an Omission of Data Each Time Page Forward is Used
THIS ARTICLE APPLIES TO: Knowledgebase 9.0 Thru Knowledgebase 9.0.1 hotfix 2 patch 1 installed on Windows 2008 operating system ISSUE DESCRIPTION: Steps to replicate issue: 1. Log into to the Knowledgebase Administrative Control Panel. 2. Select...
Video Guide: Department and Position Creation (MP4)
Video Guide: Role Creation (MP4)
Video Guide: User Account Creation (MP4)
Webpage With 'Invalid Login Attempt' Error Received When Service Line is Closed
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 7.0 (Chat) and later. ISSUE DESCRIPTION: When customers attempt to generate a chat request during off hours, they receive the 'Invalid login attempt' page instead of being redirected...
Will the Leap Year/Day/Second affect Moxie Products?
All servers which are used for Moxie services/databases need to be synced to the same time server. If they are, then any Leap Year, Day, or Second will not affect the system. If you have trouble performing these steps, or have additional...