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CIM Support KB
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THIS ARTICLE APPLIES TO: Channels 9.4 and updates ISSUE DESCRIPTION: The 'Session transcript mask' check box in Administrator is not available for users in Sub-Administration roles with the required permissions in “Channels Administrator...
THIS ARTICLE APPLIES TO: Migrated Workflows in Channels 9.4 and higher. ISSUE DESCRIPTION: Migration of workflows from Channels 9.1 works for fresh upgrades to Channels 9.4.0.6 (9.4 CU6) and later. In deployments that have upgraded to Channels 9.2...
THIS ARTICLE APPLIES TO: Moxie Chat using Responsive Templates ISSUE DESCRIPTION: Apple made a change in iOS 10.0.1 and later on iPhone where it automatically zooms in on the page you are viewing when the user touches an area with less than 16...
THIS ARTICLE APPLIES TO: Moxie customers using the Native Mobile SDK version 2.2 for iOS. ISSUE DESCRIPTION: There’s a setting in the iOS SDK version 2.2 info.plist that prevents customers from successfully publishing an app with the integrated...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 9.x ISSUE DESCRIPTION: ROOT CAUSE: SOLUTION OR WORK AROUND: Please see the attached PDF for the Hardware and Software Requirments for nGen CIM Suite 9.0. AFFECTED SYSTEMS & USERS:...