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How to find personal information or identifiers in Moxie products that may contain GDPR scope data. Channels (Moxie Email and Chat) Channel Process and Notes Email Email Search (primarily based on email address) within the Agent Client can be used...
This article will server below - How to setup debugdiag. Verify recommended settings for debugdiag on the server Step 1 Open Debug Diag and click 'Add Rule...' Step 2 ensure that crash is selected and click 'Next >' Step 3...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: An Agent is experiencing odd behavior when working in the Agent Client. This is usually limited to the inability to view items that are normally viewable or...
Microsoft has announced that beginning August 12th [Update: Microsoft announced a delay in implementation until September 9, 2014] Internet Explorer will block out-of-date ActiveX controls (Please review the Microsoft blog post:...
Applies to: Moxie Email or Chat release version 9.1 (and any subsequent Service Pack, Hot Fix or patch). The impact of the certificate expiration varies with the specific version of Java you have deployed. You may experience a Java warning or a...
Oracle has updated their Java Runtime Environment (JRE) to add additional system checks and alert users as to the results of these checks. Starting with JRE 1.7 update 45, when running the Moxie Agent Client users will see a warning message...
Java SE 8 (JRE) Licensing Oracle recently announced (link to Oracle's page) that Java SE 8 releases after January 2019 (beginning with Java SE 8 update 211, released April 16, 2019) will not be available for business, commercial or production...
Internet Explorer 9 (IE 9) has made several changes regarding how some extensions are handled, one example being .jnlp extensions. Instead of automatically launching (as in past iterations of Windows), IE 9 now prompts the user to click decision...
THIS ARTICLE APPLIES TO: Moxie Software Customer Spaces Channels version 9.x (Chat) ISSUE DESCRIPTION: When a Chat transcript search using a phrase or multiple words is performed, the results should return both exact and like matches of the...
Moxie is in the process of migrating UK hosted customer systems from our legacy data centers to AWS London's cloud site in effort to reduce reliance on traditionally deployed hosted systems and increase reliability. All hosted systems within...