Category Browser
CIM Support KB
115 results
in
Sorting results by
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.1 ISSUE DESCRIPTION: An Administrator attempts to run a Database cleanup using the 60 minute timer. Database cleanup will continue to run after the 60 minute timer limit regardless of the...
QueueEvents, QWait changes for "Enter Service Line"" - Channels 9.4 CU8 QFE 2 Data stored in the QWait column for EvType = 10 (Entered Queue) has been changed as described below to fix an issue related to the Historical Service Line...
THIS ARTICLE APPLIES TO: Channels Version: 9.2.x & 9.4.x PROCESS: Below are the steps to be used to re-initialize the cache database. Stop IIS, Moxie Channels service and All CommCore services Go to Start > Run > Type “Regedit” and take...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Email) prior to version 8.3 Service Pack 2. ISSUE DESCRIPTION: Occasionally, when an Agent receives an email message with an attachment, the attachment is renamed in numerical...
Recommended Channels Mailbox Settings for Office 365 Cloud (without OAuth2) IMAP setting Encryption: SSL/TLS IMAP4 server: outlook.office365.com IMAP4 Port: 993 IMAP4 login method: Login plan text IMAP4 user name: your user name IMAP4 password:...
The attached PDF file contains the Moxie Software recommended network guidelines for Moxie Channels NetAgent (chat). Please review this document if you are experiencing network lag during chat as it can provide insight into whether your network...
How To's Title: Recommended Settings Checklist for the Agent Client This Article Applies To: Channels 9.0 and higher Process: The following are the commonly modified settings to control the behavior of the Agent Client and their recommended...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Email) PROCESS: Create a mailbox in the Web Administrator for handling incoming emails containing sensitive information. Enable permissions for Agents so they can move emails that...
THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: Log in to the Moxie Channels Web Administrator with an account that has Administrative privileges. Navigate to: SYSTEM then Supervisor. Select Scheduled Report Address...
THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Email) version 7.0 and later. PROCESS: Follow these steps to create an inbound rule that processes all incoming customer emails to be delivered to the agent who last replied to that customer and is...