Channels

over 1 year ago

Moxie Browser Support for current application version The Moxie Suite of applications includes multiple interfaces with stated browsers supported: Administration Applications for CXone...

4 ratings

almost 2 years ago

Moxie’s Channels platform currently depends on Internet Explorer 11 (IE 11) browser functionality for its Administration Client. Internet Explorer 11 desktop application is out support by Microsoft. (Microsoft support...

185 ratings

over 2 years ago

This release and all future updates are Moxie Cloud Services releases. Customers are automatically upgraded to the latest Channels release. Latest Release: Channels 9.4 Cumulative Update 15 QFE 15 Release Notes: Moxie(R) Channels...

19 ratings

almost 3 years ago

2022 Data Center Maintenance Schedule In order to keep our infrastructure in top performance, and continue to provide top quality service, CXone Moxie reserves five hours each month to perform necessary maintenance...

1 rating

almost 3 years ago

Microsoft and Google are changing how email is retrieved from their cloud servers

1 rating

about 3 years ago

Moxie is in the process of migrating UK hosted customer systems from our legacy data centers to AWS London's cloud site in effort to reduce reliance on traditionally deployed hosted systems and increase reliability. All...

0 ratings

over 3 years ago

Moxie takes compliance with the data privacy legislation very seriously. Moxie is aware of various regulations regarding the use of cookies and is carefully reviewing the impact to our products. Consistent with the regulatory...

1 rating

almost 4 years ago

Recommended Channels Mailbox Settings for Office 365 Cloud (without OAuth2) IMAP setting Encryption: SSL/TLS IMAP4 server: outlook.office365.com IMAP4 Port: 993 IMAP4 login method: Login plan text IMAP4 user name: your user...

0 ratings

over 4 years ago

Best practice for deleting a Channels account (agent, supervisor or administrator) When using the Channels Administrator to delete a user account, the application does not actually delete the record in the database. The application...

1 rating

over 4 years ago

Moxie® Product Feature Deprecation Notice This article outlines the timeline for when selected functionality within Moxie's Channels & Knowledge platforms will be end of life. When a feature is end of life, it will no longer be...

1 rating

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Channels

Sub-Topics

Administration

Agent Client

Channels Login

Mobile SDK

Scheduled Reports

Supervisor

System

User Accounts