Administration

over 6 years ago

Sales conversion are a way of using the Channels database to associate sales data with Chat session data. This is not the same as Sales Value, which is the shopping cart value. Sales conversion is an out-of-box Channels...

3 ratings

about 7 years ago

Additional configurations are required when channels Servers are behind a firewall for proper operation of File Upload feature of Chat Using the following as example environment: Firewall Host Name: company.com Firewall IP...

0 ratings

over 7 years ago

THIS ARTICLE APPLIES TO: This article applies to scenarios of upgrading Moxie™ Channels from Versions 8.3.2 to 9.4. It includes the following details: Prerequisites for the upgrade and migration. Typical deployment...

1 rating

over 7 years ago

Channels v9.2 Recommended Software Version and configuration Latest Release version: 9.2 Hotfix 1 Patch 08 Moxie has identified defects in the 9.2 Channels release and has developed updates to address a number of these defects. As...

0 ratings

about 11 years ago

When the DBCleanup function is run through the Web Administrator, the queries used to run the cleanup can be access and reviewed in the naDBCleanup_IP.log on the server. The log is located in the logfiles folder on the server...

0 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels ISSUE DESCRIPTION: When upgrading from version X to 9.X you are prompted to install a new version. The option to upgrade a previously installed version is not...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: Talisma Velocity Marketing 5.5.5, 6.0 or CIM Campaign 8.0 POLICIES: Talisma/nGenera CIM Campaign ended it's development cycle as of Jan 1, 2009. One year later (January 1, 2010), Moxie...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 9.x ISSUE DESCRIPTION: ROOT CAUSE: SOLUTION OR WORK AROUND: Please see the attached PDF for the Hardware and Software Requirments for...

0 ratings

almost 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. ISSUE DESCRIPTION: Administrator is unable to apply new license due to Moxie Channels NetAgent because the old license has expired and the Moxie Channels...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: Please keep in mind that some versions look different than others, so your windows may look slightly different than the screen shots below....

0 ratings

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