Unable to Type in a Chat Portal While Using a Safari Browser
about 13 years ago
| Article no. 1857
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THIS ARTICLE APPLIES TO:
All versions of Knowledgebase 8.3.2 prior to HF 4.
ISSUE DESCRIPTION:
Customers using the Safari web browser can not type in a Moxie Channels NetAgent Chat Session. The Send button is also absent.
ROOT CAUSE:
Improper fomatting prevented customers in a chat session from being able to type and view the Send button while using Chat in a Safari web browser.
SOLUTION OR WORK AROUND:
This issue has been addressed in Moxie Channels NetAgent version 8.3.2 Hot Fix 4. Please upgrade to this Hot Fix to resolve this issue.
AFFECTED SYSTEMS & USERS:
Users using Safari when initiating a Chat session.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.