Agent Client

over 5 years ago

Oracle Java (JRE) version support Oracle (previously, Sun Microsystems) owns, develops and supports the Java (JRE) software used as a platform for Moxie's Agent Client. The JRE platform is continuously evolving and changing. Moxie...

14 ratings

about 7 years ago

Applies to: Moxie Email or Chat release version 9.1 (and any subsequent Service Pack, Hot Fix or patch). The impact of the certificate expiration varies with the specific version of Java you have deployed. You may experience a...

0 ratings

over 7 years ago

Internet Explorer 9 (IE 9) has made several changes regarding how some extensions are handled, one example being .jnlp extensions. Instead of automatically launching (as in past iterations of Windows), IE 9 now prompts the user to...

0 ratings

over 7 years ago

An issue has been identified for Moxie Channels customers who are licensed for Email only (not Chat). Agents may not be able to save any options from the Agent Client Options dialog or the dialog box may not close when attempting...

1 rating

almost 8 years ago

How To's Title: Recommended Settings Checklist for the Agent Client This Article Applies To: Channels 9.0 and higher Process: The following are the commonly modified settings to control the behavior of the Agent...

0 ratings

about 8 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent. PROCESS: Clearing the Java Cache on a workstation will result in the reinstallation of the Agent Client. This may resolve some Agent Client...

0 ratings

almost 9 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels Chat ISSUE DESCRIPTION: Agents who handle Chats within Moxie Channels Agent Client have an option available to them labeled Check Customer Status. This button will...

0 ratings

over 10 years ago

Microsoft has announced that beginning August 12th [Update: Microsoft announced a delay in implementation until September 9, 2014] Internet Explorer will block out-of-date ActiveX controls (Please review the Microsoft blog post:...

18 ratings

about 11 years ago

Oracle has updated their Java Runtime Environment (JRE) to add additional system checks and alert users as to the results of these checks. Starting with JRE 1.7 update 45, when running the Moxie Agent Client users will see a warning...

0 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: Channels 9.0.2 or higher. ISSUE DESCRIPTION: There is a rare circumstance where Agents may experience an issue when viewing an EDA page that shows information for a prior...

0 ratings

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Agent Client

Sub-Topics

Chat

Email