Email

over 6 years ago

THIS ARTICLE APPLIES TO: Moxie Channels version 9.4 ISSUE DESCRIPTION: When in the Agent Client Email Reply Editor and clicking on an attachment in Unified Customer History (UCH), Agent client freezes and the below...

0 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Email) PROCESS: Create a mailbox in the Web Administrator for handling incoming emails containing sensitive information. Enable permissions for Agents...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Email) 8.0 prior to HF7 ISSUE DESCRIPTION: In the Agent Client Email Editor, under some circumstances, the internal POP command 'Fetch OK' appears in...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Email). PROCESS: Log into the Moxie Channels Web Administrator and navigate to Email > Mailboxes Click on the name of the mailbox for which you want...

16 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Email) version 7.0 and later. PROCESS: Changing the 'From' field for all emails replied to in Agent Client. The 'From' information for all emails sent by agents in...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent (Email) prior to version 8.3 Service Pack 2. ISSUE DESCRIPTION: Occasionally, when an Agent receives an email message with an attachment, the attachment...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Email) version 7.0 and later. PROCESS: Follow these steps to create an inbound rule that processes all incoming customer emails to be delivered to the agent who last...

42 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Channels NetAgent 8.3.2 prior to Hot Fix 4. ISSUE DESCRIPTION: Within the Agent Client, when running an email search, you can only put a maximum of 50 characters within the...

33 ratings