Received Email Attachments Display in Numerical Format

about 13 years ago | Article no. 1921

0 ratings

THIS ARTICLE APPLIES TO:

All versions of Moxie Channels NetAgent (Email) prior to version 8.3 Service Pack 2.

ISSUE DESCRIPTION:

Occasionally, when an Agent receives an email message with an attachment, the attachment is renamed in numerical format and the file extension is stripped off.

ROOT CAUSE:

SOLUTION OR WORK AROUND:

This issue has been resolved in version 8.3 Service Pack 2. Please upgrade to this version or later to resolve this isue.

AFFECTED SYSTEMS & USERS:

CIM Agents & Administrators

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you continue to encounter this issue after performing these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com