Unable to Open Attachments from Emails Listed in the Customer History Page
THIS ARTICLE APPLIES TO:
Moxie Channels version 9.4
ISSUE DESCRIPTION:
When in the Agent Client Email Reply Editor and clicking on an attachment in Unified Customer History (UCH), Agent client freezes and the below download error is displayed.
Clicking on the OK button in the Download Error dialog, opens the attachment as a blank page.
Note: This issue has been noted in instances with SSL enabled.
ROOT CAUSE:
SOLUTION OR WORK AROUND:
This issue has been fixed in Moxie Channels 9.4 CU5.
AFFECTED SYSTEMS & USERS:
Agents responsible for processing emails.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at Support@gomoxie.com.