Clearing the Workstation Java Cache

Clearing the Java Cache on a workstation will result in the reinstallation of the Agent Client. This may resolve some Agent Client issues.

1. Click on the Start button and then on Control Panel.
2. In Control Panel, double click on the Java icon to open the Java Control Panel.
3. On the General tab, click on the Settings... button to open Temporary Files Settings. Click on the Delete Files... button.
4. Click on the OK button to close the Temporary Files Settings window.
5. Reboot the workstation.

Agents

Checking the Java Version

1. Click on the Start button and then on Control Panel
2. In Control Panel, double click on the Java icon to open the Java Control Panel
3. On the General tab,click on the About button to find the version of Java used on this workstation.