Chat

over 7 years ago

THIS ARTICLE APPLIES TO: Moxie Software Customer Spaces Channels version 9.x (Chat) ISSUE DESCRIPTION: When a Chat transcript search using a phrase or multiple words is performed, the results should return both exact...

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almost 14 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Chat) version 7.0 and later. PROCESS: In order to resume a suspended chat session, the following must be done: Configure the Resume Session Option in the Moxie Channels...

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almost 14 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent versions 7.0 prior to Service Pack 2. ISSUE DESCRIPTION: Chat Transcript Search results take an abnormal amount of time to download or causes the Agent Client to freeze....

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almost 14 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent (Chat) version 7.0 and later. ISSUE DESCRIPTION: Agents available for chat and are auto-fed chats from existing service lines; however they cannot view incoming chats nor...

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