CIM Channels NetAgent Cannot Push Data to a Customer Using Chrome 4.0
almost 14 years ago
| Article no. 1860
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THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent (Chat).
ISSUE DESCRIPTION:
Customers are not seeing web content pushed from the Agents after the initial push. For instance, if an Agent pushed www.google.com to a customer, and then attempted to push www.espn.com, the customer would never see the second link.
ROOT CAUSE:
This is a known issue with Chrome 4.0. Currently, Chrome 4.0 will only allow a single page of pushed content within a browser session. It is unclear at this time whether this feature was removed in this build of the browser on purpose, or whether it is merely an oversight.
Please note: older versions of Chrome do seem to work.
Please note: older versions of Chrome do seem to work.
SOLUTION OR WORK AROUND:
None at this time, pending an update from Google. Please note that older versions of Chrome do seem to work.
AFFECTED SYSTEMS & USERS:
Customers using Chrome 4.0
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.