" ""To"" Field in Email Search Only Accepts a Limited Amount of Characters"
over 12 years ago | Article no. 1875
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THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent 8.3.2 prior to Hot Fix 4.
Within the Agent Client, when running an email search, you can only put a maximum of 50 characters within the "To" field when searching by address.
This is by design.
SOLUTION OR WORK AROUND:
This limit has been expanded to 255 characters in Moxie Channels NetAgent 8.3.2 Hot Fix 4. Please install this Hot Fix to resolve this issue.
AFFECTED SYSTEMS & USERS:
Moxie Channels NetAgent Agents and Supervisors
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at email@example.com.