Translation Error on the Swedish Customer Portal
THIS ARTICLE APPLIES TO:
ISSUE DESCRIPTION:
Translation error on the Swedish version of customer portal; it´s the translation of “Latest searches” and “Latest articles”, occurs when you have searched for an article and you are viewing the results page. “Latest searches” should be in Swedish “Senaste sökningar”, “Latest Articles” should be “Senaste artiklar” (there is “Sista” instead of “Senaste”). Demonstrated on the screenshot below:
ROOT CAUSE:
SOLUTION OR WORK AROUND:
Use the following steps to resolve this issue:
1. On the Knowledgebase Application Server, navigate to the ”Knowledgebase.Net\knowledgebase\applicationprogram\ini\languages” folder, and make a backup copy of the “swedish.xml” file.
2. Open the “swedish.xml” file for editing:
3. In the “swedish.xml file, perform a search for “Sista”, and replace them to “Senaste” (there will be 2 hits, you’ll need to replace the words in two places).
4. Save the changes in the “swedish.xml” file.
Note: This could be overwritten in future versions.
AFFECTED SYSTEMS & USERS:
Administrators who maintain a Knowledgebase with the Swedish language enabled.