Note : if you are working on KB 9.4 and onward use admin.config and default.config from below location -
~ KnowldgeBase.Net\Knowledgebase\applicationprogram\ui\http\ClientPortal\richtexteditor\config
The WYSIWYG Article Editor...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.x and higher
PROCESS:
It is easy to create a list of all Knowledgebase Articles by using the Articles Report
Log into the Knowledgebase Admin Control Panel.
For...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
When trying to upload/download attachments from the KB Admin Control Panel or Customer Portals an HTTP 500 error occurs. Generally with this...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
PROCESS:
While users of hosted instances of Knowledgebase are not allowed to store media files on their hosting servers it is possible to display video files within...
THIS ARTICLE APPLIES TO:
Knowledgebase all versions
PROCESS:
There are several ways to customize your Knowledgebase articles. This functionality allows you to customize the look and feel for your Knowledgebase...
THIS ARTICLE APPLIES TO:
Knowledgebase 9.0.3
ISSUE DESCRIPTION:
When accessing articles from Portals, the count in Article viewed differs from the Count shown in Article hit report.
Article viewed from...
THIS ARTICLE APPLIES TO:
KB 9.0.2
ISSUE DESCRIPTION:
Once the instant publisher is downloaded from the KB Admin and once the setup is run, we should be able to upload (word, text, html, excel etc ) files...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.0.4 and earlier.
PROCESS:
Certain characters and phrases are inherently ignored by the search engine. To avoid errors when using these words, the Knowledgebase...
THIS ARTICLE APPLIES TO:
Knowledgebase 9.0.3
ISSUE DESCRIPTION:
1. Log in to local work station running XP with SP 3 and make sure it does not have Instant Publisher installed
2. Log in to the admin...
THIS ARTICLE APPLIES TO:
All Versions of Knowledgebase
PROCESS:
Often times application web servers are configured to return Custom or Friendly Errors to users. Custom Errors prevent users from seeing code infused error...
