Knowledge

6 months ago

Customers on Knowledge version 9.4 are encouraged to upgrade to the latest patch release. Moxie's support portal enables cloud customers to submit an upgrade request. On-premise customers can download releases from the support...

18 ratings

10 months ago

Moxie Browser Support for current application version The Moxie Suite of applications includes multiple interfaces with stated browsers supported: Administration Applications for CXone Guide, Knowledge, and Channels CXone Guide...

2 ratings

about 1 year ago

2022 Data Center Maintenance Schedule In order to keep our infrastructure in top performance, and continue to provide top quality service, CXone Moxie reserves five hours each month to perform necessary maintenance...

1 rating

about 2 years ago

Moxie takes compliance with the data privacy legislation very seriously. Moxie is aware of various regulations regarding the use of cookies and is carefully reviewing the impact to our products. Consistent with the regulatory...

1 rating

almost 3 years ago

THIS ARTICLE APPLIES TO: All Versions of Knowledgebase PROCESS: One of the most flexible ways to alter the way an article appears in the Customer Portal is by changing the Cascading Style Sheet (CSS) code applied to the...

28 ratings

almost 3 years ago

Moxie® Product Feature Deprecation Notice This article outlines the timeline for when selected functionality within Moxie's Channels & Knowledge platforms will be end of life. When a feature is end of life, it will no longer be...

1 rating

over 3 years ago

Moxie's Support for Data Subject Requests Under European Union’s General Data Protection Regulation (GDPR) and Consumer Requests Under the California Consumer Privacy Act (CCPA) Moxie takes privacy seriously. Beyond our...

4 ratings

about 4 years ago

Customers may submit GDPR data redaction requests to Moxie in accordance with Moxie’s established procedures. Below are the types of interaction data Moxie will redact from the corresponding application databases when responding to...

0 ratings

almost 5 years ago

How to find personal information or identifiers in Moxie products that may contain GDPR scope data. Channels (Moxie Email and Chat) Channel Process and Notes Email Email Search (primarily based on email address) within the...

0 ratings

almost 5 years ago

Article templates let you control the appearance of Knowledge articles. The attached template matches the default look and feel of Concierge. You can further modify this template to complement the look of your website. Note: Please...

0 ratings

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