General Data Protection Regulation (GDPR) - List of data redacted by Moxie

Customers may submit GDPR data redaction requests to Moxie in accordance with Moxie’s established procedures.  Below are the types of  interaction data Moxie will redact from the corresponding application databases when responding to such requests, in each case, based on customer supplied interaction IDs.

Note: Not every application instance will contain all of the listed types of data, as the data stored in a given application’s database is configurable by the customer.

The article  Moxie's Support for Data Subject Requests Under the General Data Protection Regulation (GDPR) describes Moxie's GDPR deletion processes. 


Email Data

Relevant Data  

Email Address


Email Subject

Email body

Email Attachments

Custom Email Properties

Email Header

Chat Data

Relevant Data


Email Address

Chat Subject

Chat text

IP address

User Agent

Custom Data

Files uploaded by customers

Survey Data

Relevant Data

Text Field data



If you have additional questions, please contact Moxie at or your Moxie representative.






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