Knowledge v9.4 Latest Release Updates

Customers on Knowledge version 9.4 are encouraged to upgrade to the latest patch release. Moxie's support portal enables cloud customers to submit an upgrade request. On-premise customers can download releases from the support portal (please refer to the "Hot Fixes" tab of the Knowledgebase downloads section).

Upgrade Path

KB patch releases must be installed sequentially until version 9.4.6. Clients can install the latest patch release after 9.4.6 has been installed. 

9.4 HF1

Release Notes.pdf

9.4 HF2

Release Notes.pdf

9.4.3

Release Notes.pdf

9.4.4

• Fixed an issue in the Responsive Portal so that entering an article number in the search box will go directly to the associated article, instead of the search results page, when “enhanced numeric search” is disabled. (KBP-3911)
• Fixed an issue that resulted in an extra apostrophes being added to Portal Style 4 (PS4) widgets. (KBP-3181)
• Fixed an issue that prevented all Active Directory groups from being displayed in the KB Admin Internal Profile Mapping screen. (KBP-3788)
• Fixed an issue that prevented Chinese article titles from displaying correctly when using the REST API. (KBP-4323)
• Fixed an issue that prevented results from Sharepoint from being displayed correctly when using a distributed server architecture. (KBP-4283)

9.4.5

• Fixed an issue that caused an error when adding a new note to an article (KBP-4381)
• Enhanced the portal login performance when using Active Directory authentication (KBP-3759)

9.4.6

• Resolved an issue that caused users to be locked out while the Active Directory sync process ran (KBP-3589)
• Enhanced the security of Portal Style 4 (PS4) and the Responsive Portal

9.4.7

• Resolved an issue that prevented more than 20 articles from being displayed in the Responsive Portal Manage Favorite's screen (KBP-4525)
• Resolved an issue that caused a race condition when multiple users authenticate to the Responsive Portal at the same time

9.4.8

• Resolved an issue that allowed an article to be saved when a "required" article template body only contained spaces (KBP-4456)
• Resolved an issue that prevented the installer from running if the KBADMIN password for Microsoft SQL was changed (KBP-4311)
• Resolved an issue that caused the Article Hit report to return different results when run for the same time period on different days (KBP-4262)
• Resolved an issue that prevented a FAQ with a single quote in the title from opening in Portal Style 4 (KBP-4196)

9.4.9

• Upgraded Autonomy IDOL to version 10.11. Please note: your knowledgebase will be re-indexed after applying this patch. 

9.4.10

• Resolved an issue affecting portal styles 1-3 which prevented a horizontal scroll bar from displaying in a solution finder (KBP-3889)
• Resolved an issue that prevented a portal from being exported if a reference in the article content was invalid (KBP-3813)

9.4.11

• Resolved an issue that prevented DIH from being successfully removed when performing an uninstall of the product (KBP-4806)
• Resolved an issue to further enhance the security of secure and personalized Responsive portals (KBP-4859)
• Resolved an issue to clean-up unneeded files from the Client Portal server in a distributed environment (KBP-4821)

9.4.12

• Resolved an issue that caused an article's "last modified date" to be displayed incorrectly in the search results when the article was scheduled to be published in the future (KBP-4745)

9.4.13

• Resolved an issue that caused the "new" and "updated" flags to be displayed incorrectly in the Portal Style 4 (PS4) search results and browse page (KBP-4892)
• Resolved an issue affecting the security of the Responsive Portal (KBP-4848)
• Resolved an issue that caused article template sections (bodies) to be re-ordered when an article template was re-uploaded (KBP-4682)
• Resolved an issue in Portal Style 4 (PS4) that caused an article's parent content to be hidden when ‘Expand Embedded Articles’ is unchecked in the external access profile and ‘Enable Expand/Collapse for Embedded Articles’ is enabled in the portal's settings

9.4.14

• Resolved an issue that prevented the User Activity report from displaying the complete result set when "all dates" is selected in the filter (KBP-4888)
• Excel macro enabled workbooks (XLSM files) will now be indexed by the search engine and returned in the search results (KBP-4853) 

9.4.15

• Improved the performance of the Active Directory import process (KBP-5057)
• Resolved an issue with HTML code displaying erroneously in glossary entries (KBP-5023)
• Resolved an issue in Portal Style 4 (PS4) when article links were opened in a new window (KBP-4819)

9.4.16

• Resolved an issue in the Responsive portal that caused search queries to ignore words after an ampersand (&) character (KBP-5090)
• Resolved an issue that prevented the Portal Style 4 website integration feature from functioning correctly with secure & personalized portals (KBP-5086)
• Enhanced the security of portal login screens by disabling the ability for web browsers to autofill the user's password (KBP-5029)

9.4.17

• Resolved an issue with the Active Directory integration that prevented users in multiple domains from logging in (KBP-5206)
• Resolved an issue that caused timeout errors when editing External Access profiles (KBP-5239)

9.4.18

• Resolved an issue that caused the spell check control to become unresponsive when using the "ignore", "ignore all", and "replace all" functions (KBP-5046)
• Resolved an issue that caused dashes, quotes, apostrophes and bullets to be displayed as question marks when articles were scheduled to be published in the future (KBP-4910)

9.4.19

• Resolved an issue that prevented future published PDF articles from displaying in the portal styles 1-4 & responsive (KBP-5385)
• Resolved issues with non-ascii characters displaying question marks when viewed in portal styles 1-4 & responsive (KBP-5386 & KBP-5383)

9.4.20

• Updated jquery to version 3.3.1. (KBP-5233)
• Resolved issue where, outside the US, search results indicate older articles as new or updated. (KBP-5267)
• Resolved issue in responsive portals to more accurately display search results by using the full relevancy percentage instead of a rounded number. (KBP-5273)
• Resolved issue in responsive portals of expired articles displaying as related articles. (KBP-5527)
• Resolved issue in responsive portals of displaying categories on the Browse page for which visitors do not have permission to view.  (KBP-5531)
• Resolved issue with Active Directory import disabling users due to connection failures. (KBP-5535, KBP-5661)
• Resolved issue in responsive portals of slow search when Article Template Body Security is enabled. (KBP-5544)

9.4.21

• Resolved security issue on PS2 portal ATR web forms. (KBP-5924) 
• Resolved issue in responsive portals of displaying a timeout message for customers with a large number of categories (greater than 20,000). (KBP-5857) 
• Resolved issue in responsive portals of hiding text in articles if it is included in angle brackets.  (KBP-5526)

​9.4.22

• Resolved issue that resulted in a blank screen when logging into the Admin console using Active Directory credentials (KBP-5640)
• Resolved a security issue with the PS3 portal (KBP-5984)

9.4.23

• Resolved an issue in the Responsive Portal that caused related articles to be duplicated (KBP-5991)
• Resolved an issue in the Responsive Portal that prevented search queries within quotes from being searched as an exact match (KBP-5825)

9.4.24

• Resolved an issue with PS4 that caused the Community Clue search suggestions to remain visible after the search was completed and the article was displayed (KBP-4492)
• Resolved an issue with the Responsive Portal that occured when one search term was misspelled and autocorrected that resulted in the search engine ignoring the other words in the query (KBP-5647)
• Resolved an issue that prevented administrators from filtering articles by expiration date in the reports if the expiration date occurs in a future year (KBP-5794)
• Resolved an issue in PS4 open portals that blocked the display of articles when "article template body security" was enabled and active directory single sign on was also enabled (KBP-6170)

9.4.25

• Resolved an issue that prevented images from displaying in the Responsive Portal for articles created in version 8.X (KBP-6603)
• Resolved an issue that prevented files with a period in their name from being uploaded to the attachment library (KBP-6061)

9.4.26

• Resolved an issue that caused some articles to appear multiple times while browsing by category In the Responsive portal (KBP-6749)
• Resolved an issue that caused the Active Directory import process to fail and stop processing additional users when it encountered an incomplete user profile (KBP-6673)
• Resolved an issue that caused an error when viewing an article that contained a space after the last character in the article title (KBP-6554)
• Resolved an issue in the Responsive portal that caused the search results summary to include script content instead of the article summary after enabling Article Template Body Security (KBP-6536)

9.4.27

• Bug fixes and security updates 

9.4.28

• Resolved an issue in the Responsive portal that prevented search terms with special characters from being highlighted in the search results (KBP-5774)
• Resolved an issue that resulted in an error message being displayed if an invalid file type was uploaded to the attachment library (KBP-7123)
• Resolved an issue that caused articles to be duplicated in the search results when they were created from an imported HTML file (KBP-6762)
• Resolved an issue in the Responsive portal where an extra dot was added to the category breadcrumb path (KBP-6812)
• Resolved an issue in the Responsive portal that prevented category filters from being selected (KBP-6813)
• Resolved an issue in the Responsive portal that caused the order of sub-categories in the Browse page to not display in alphabetical order (KBP-7125)

9.4.29

• Resolved an issue that prevented a user's email address from being removed from a workflow notification if it contained special characters (KBP-7175)
• Resolved an issue that prevented two different Responsive Portals from being displayed in the same browser (KBP-7154)
• Resolved an issue that caused embedded articles to be erroneously displayed in the Responsive Portal category widget, attributes widget, browse tab and search results (KBP-3309)

9.4.30

• Resolved an issue that prevented the installer from running when the default SQL password was changed (KBP-7405)
• Resolved an issue that caused users to be deleted when the AD import job fails (KBP-7392) 

9.4.31

• Bug fixes and security updates

9.4.32

• Improved the performance of the web file manager for customers with a large number of files and sub-folders (KBP-7727)
• Improved the performance of the Responsive portal category browse page when used with over 1,000 categories (KBP-7936)
• Resolved an issue that prevented portal access request emails from being sent to the correct email address (KBP-7566)

9.4.33

• Resolved an issue that prevented the External Users screen from displaying correctly when there are a large number of users (KBP-8068)
• Resolved an issue that prevented the User Activity report from returning results when there are a large number of users (KBP-8066)
• Resolved an issue that made the Moxie Configuration Utility inaccessible after changing the SQL database password (KBP-5995)
• Improved the performance of the Responsive Portal 

9.4.34

• Resolved an issue that prevented external users from being deleted (KBP-8714)
• Resolved an issue that prevented batch jobs from completing successfully (KBP-8610)
• Resolved an issue that prevented HTML from displaying correctly within Solution Finders (KBP-8521)
• Resolved an issue in the Responsive Portal that caused incorrect search results from being displayed when filtering by attributes (KBP-8449)
• Resolved an issue in the Responsive Portal that prevented the arrow icon from being displayed when a category contained sub-categories (KBP-8308)
• Resolved an issue that prevented "forgot password" emails from being sent correctly when configured to use non-standard SMTP ports (KBP-8254)

9.4.35

• Resolved an issue that prevented users from logging into portal styles 1-3 while using Chrome when the portal was embedded into another site using an iFrame (KBP-8934)

9.4.36

• Resolved an issue that caused the extension to be duplicated when adding a file to the attachment library (KBP-9485)
• Portal visitors can now use the back button to navigate Solution Finders (KBP-4117)

9.4.37

• Bug fixes and security updates
• Release Date: October 10, 2022

Additional Information

If you have additional questions, please contact our Support team at 1-877-373-7848 or via email at Support@gomoxie.com.