Moxie® Product Feature Deprecation Notice
This article outlines the timeline for when selected functionality within Moxie's Channels & Knowledge platforms will be end of life. When a feature is end of life, it will no longer be available or supported.
Knowledge Version 10
The following features have been deprecated on Knowledge version 10.
- Active Directory Authentication
- Channels-KB Connector
- Embedded Articles
- Export Portal
- Forums
- Glossary
- Import KB
- Office to HTML Conversion
- Portal Style 4
- Portal Style 4 Design Tools
- Remote Site, Database, File System and SharePoint Search
- Responsive Portal
- RSS
- Smart Personalization
- Solution Finders
- Wikis
January 1, 2017
Channels Features Deprecated
|
Feature |
|
Multi-homing |
|
Lync |
|
Social Media |
January 1, 2019
Channels Features Deprecated
|
Feature |
|
SQL Server |
January 1, 2020
Channels Features Deprecated
|
Chat |
|
Mobilephone Template |
|
Tablet Template |
|
Sales Conversion |
|
Sales Value |
|
Proactive Chat |
|
Reporting Proactive |
|
Inter-enterprise Transfer |
|
Frequently Used MailTos |
|
Frequently Used Files |
|
Chat Session Request - Custom |
|
Chat Session Transfer – Custom |
|
Chat session Notes - Custom |
|
Chat EDA Replacement Script |
|
Referral Codes |
|
Portal Builder: PCQ – Server Callback fields |
|
Portal Builder: Style – Company name. |
|
Portal Builder: Style – Type of login: Callback, Callback LB |
|
Portal Builder: Style – Page title (responsive) |
|
Portal Builder: Builder - Proactive |
|
Session Properties Options (ignore/ Allow properties) |
|
Exit Options |
|
System |
|
Custom Spell Check Dictionaries |
|
Agent Scripting |
|
Database Management – Database Health |
|
Admin configuration of SQL Server |
|
Database Management – Database Encryption |
|
Database Archive |
|
Access List (admin, supervisor, agent) |
|
Admin Event Log Filter – Telephony |
|
Email Event Log Configuration |
|
Database Management – Database Setup: Archive, Archive Purge |
|
Database Management – Database Setup: Pre-Cleanup or Archive Script |
|
Login Authentication – AD |
|
Login Authentication – Script |
|
System – Templates: Events Text File Templates, Real-time XSL Update Templates, Callback Request Templates, Status Template |
|
|
|
Enable Agent Initiated Email – Global Enablement |
|
Agent Client |
|
KB Connector |