THIS ARTICLE APPLIES TO:
All versions of Moxie Knowledge
ISSUE DESCRIPTION:
HTML tags are displayed in the search results. Additionally, the search results styling is incorrect.
ROOT CAUSE:
This issue...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.1.1 and later.
PROCESS:
Pre 9.1
1. Download the attached file "autonomyreset.bat".
2. Log on to the Application Server with an account that has administrator...
THIS ARTICLE APPLIES TO:
Knowledgebase versions prior to 8.3.2
ISSUE DESCRIPTION:
Searches for terms in hidden template sections appear in search results, despite Template Body Security being enabled.
ROOT...
THIS ARTICLE APPLIES TO:
Knowledgebase versions 8.3.2.21.3 and later
PROCESS:
The Check Search Engine Health tool in the Knowledgebase Admin Control Panel allows for quickly obtaining the status of the search engine and...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase 8.1 and later.
PROCESS:
Log on to the Knowledgebase Application Server with an account that has administrative privilages.
Navigate to x:\Program...
THIS ARTICLE APPLIES TO:
Knowledgebase 8.1 and later.
ISSUE DESCRIPTION:
Here are the replication steps for this issue:
1. Paste the following HTML Code below or any other strictly HTML Code in a new KB article in the...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2.x and later
ISSUE DESCRIPTION:
Performing a search in the Customer Portal does not return any results or gives the following server error message.
Even on browsing...
THIS ARTICLE APPLIES TO:
Knowledgebase 8.3.X and later
ISSUE DESCRIPTION:
In Knowledgebase articles that have multiple bodies can be created ( via Article templates) and have these article bodies restricted...
THIS ARTICLE APPLIES TO:
Knowledgebase 8.1 and newer and end users using IE 6
ISSUE DESCRIPTION:
Replication Steps
Customer Browser: IE6
Create an imported article made from a pdf or create an imported article made...
