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KB 8.3.x - Issue with Search Service Website

over 12 years ago | Article no. 4070
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THIS ARTICLE APPLIES TO:

Knowledgebase version 8.3.2.x and later

ISSUE DESCRIPTION:

Performing a search in the Customer Portal does not return any results or gives the following server error message. 

Even on browsing the 'Service.asmx" file  of the 'SearchWebservice website"  directly  from the IIS Manager the below error message is encountered.


IMAGE 1:


                     



  IMAGE 2:


                       

Server Error in '/' Application
The specified module could not be found. (Exception from HRESULT: 0x8007007E)      

ROOT CAUSE:

The Server error message seen on the screenshot is a generic error message that is related to ASP.NET framework. It is mainly encountered when one of the required ASP dll files has not been installed correctly on the server.

SOLUTION OR WORK AROUND:

Do the following on the Knowledgebase Application Server.

1. Go to the following location:

:\WINDOWS\Microsoft.NET\Framework\v1.1.4322

2. Find the following dll and copy it:

DLL:  msvcr71.dll

3. Copy the DLL into the following location:

 :\WINDOWS\system32

4.  Restart IIS  

AFFECTED SYSTEMS & USERS:

All Knowledgebase users

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you continue to encounter this error message even after performing these steps, please contact our Support team at 877-373-7848 (option 2) or via email at CIMSupport@moxiesoft.com.