Administration

over 2 years ago

Using a custom email address with Moxie Knowledge enables emails to be sent from your domain instead of Moxie’s domain. This is an optional step that is only required if you wish to brand the emails sent from Moxie...

0 ratings

over 5 years ago

THIS ARTICLE APPLIES TO: Moxie Knowledge version 9.4 PROCESS: Please note, these instructions vary depending upon the patch version of 9.4. 9.4.0 - 9.4.10 Autonomy DIH Uninstall Instructions Open Autonomy DIH ->...

1 rating

over 6 years ago

Knowledgebase 9.x customers that are hosted within Moxie's Cloud Services may request a data export for a variety of reasons. If you are interested in requesting a data export, or have additional questions about data exports, please...

0 ratings

over 6 years ago

THIS ARTICLE APPLIES TO: Customers wishing to change the Microsoft SQL password on Moxie Knowledge version 9.4 Hot Fix #2 or later should follow the instructions in this article. PROCESS: Login to the Microsoft SQL...

1 rating

over 6 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: The following instructions describe changing the session timeout for the Knowledgebase Portal Style 1-3 Customer Portals from the default 20 minutes to 60...

0 ratings

over 6 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: The following Instructions describe changing the session timeout for the Knowledgebase Admin Control Panel from the default 20 minutes to 60 minutes...

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almost 7 years ago

THIS ARTICLE APPLIES TO: Moxie Knowledge version 9.4 HF1 or HF2. This issue does not apply to 9.4.3 (HF3). ISSUE DESCRIPTION: All new installations and upgrades to Moxie Knowledge version 9.4 HF1 or HF2 fail when .NET...

0 ratings

about 7 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.1.X and later ISSUE DESCRIPTION: This is the error message which appears in the application event log viewer in an Autonomy Knowledgebase installation. License File errors with...

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about 10 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.1 Patch 5 ISSUE DESCRIPTION: While there are many number of internal users and when we try to navigate to next page of the list of internal users, an error message is...

0 ratings

over 10 years ago

THIS ARTICLE APPLIES TO: Knowledgebase all versions PROCESS: Moxie Software Support Engineers use Fiddler to create debugging logs which help determine the root cause of an undesireable behavior in your web-browser or a...

410 ratings

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