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Creating a Debugging Log

over 10 years ago | Article no. 3545
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THIS ARTICLE APPLIES TO:

Knowledgebase all versions

PROCESS:

Moxie Software Support Engineers use Fiddler to create debugging logs which help determine the root cause of an undesireable behavior in your web-browser or a website.

Step-by-step instructions

  1. Download Fiddler.
  2. Install Fiddler by running the Fiddler2Setup.exe file.
  3. Close all instances of Internet Explorer.
  4. Start a new instance of Internet Explorer.
  5. Click the Fiddler icon  on the Internet Explorer toolbar.  If the Fiddler icon is not present on the Internet Explorer toolbar, click on View, then Toolbars and click on Command bar.  The Fiddler icon should now appear on the toolbar.  You may also start Fiddler by clicking on Tools then Fiddler.  Alternatively, Fiddler may be started by using the Start menu then All Programs. 
  6. Unless instructed otherwise, click Tools | Clear WinINET Cache inside Fiddler.
  7. Unless instructed otherwise, click Tools | Clear WinINET Cookies inside Fiddler.
  8. Use Internet Explorer's address bar to go to whichever site is having problems, and repeat the steps to cause the problem to occur.
  9. Verify that new lines (representing HTTP requests) are showing up in the Fiddler Web Sessions list.
  10. Click File | Save | All Sessions... and save the .SAZ file to your desktop.
  11. Wait for the sessions to be stored in the file.  This may take a minute; Fiddler's status bar will say "Archive Complete" when done.
  12. Email the .SAZ file from your desktop to your Moxie Software Support Engineer.

If you have a problem performing any of these steps, contact your Moxie Software Support Engineer and tell them at which step there was a problem.

AFFECTED SYSTEMS & USERS:

All Knowledgebase users

ADDITIONAL INFORMATION:

About Fiddler:

Fiddler was created by Eric Lawrence a former Microsoft employee personally, and is not a Microsoft product. Mr. Lawrence is still it's chief developer.  It was acquired by Telerik September 10th, 2012.  It is licensed under the terms set out in the installer.

ESCALATION PROCEDURE:

If you have trouble performing these steps, or have additional questions, please contact our Support team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.