Autonomy DIH Uninstall Instructions

Moxie Knowledge version 9.4

Please note, these instructions vary depending upon the patch version of 9.4. 

9.4.0 - 9.4.10 Autonomy DIH Uninstall Instructions

1. Open Autonomy DIH -> setup.exe and Run as "administrator"
2. Select remove
3. Wait for the un-installation to complete
4. Restart the system if required.

After uninstallation:

1. Go to windows services -> right click on AutonomyDIH and stop
2. Delete AutonomyDIH service from server
3. Open command prompt as administrator -> "sc delete AutonomyDIH"
4. Verify the service is removed
5. Delete <programs path>\Autonomy\IDOLServer\DIH folder
6. Remove below entries from <programs path>\shared.config file
   
   <add key="autonomyIndexPort" value="16001"/>
   <add key="autonomyServicePort" value="16002"/>
    
7. Change <programs path>\Autonomy\IDOLServer\ConnectorFramework\AutonomyConnectorFramework.cfg
   
   [index]
   ACIPort = 9000 (From 16000)
    
8. Restart Service AutonomyConnectorFramework
9. Reset IIS

9.4.11 and later Autonomy DIH Uninstall Instructions

1. Open Autonomy DIH -> setup.exe and Run as "administrator"
2. Select remove
3. Wait for the un-installation to complete
4. Restart the system if required.

After uninstallation

1. Verify service "AutonomyDIH" is removed from windows services
2. Verify <programs path>\Autonomy\IDOLServer\DIH folder is removed
3. Remove below entries from <programs path>\shared.config file
   
   <add key="autonomyIndexPort" value="16001"/>
   <add key="autonomyServicePort" value="16002"/>
    
4. Change <programs path>\Autonomy\IDOLServer\CFS\cfs.cfg
   
   [index]
   ACIPort = 9000 (From 16000)
    
5. Restart Service CFS
6. Reset IIS

Customers using Autonomy DIH and Knowledge version 9.4

Please contact Moxie support if you have any additional questions.