Error in Internal Users Page

almost 11 years ago | Article no. 5788

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THIS ARTICLE APPLIES TO:

Knowledgebase 9.1 Patch 5

ISSUE DESCRIPTION:

While there are many number of internal users and when we try to navigate to next page of the list of internal users, an error message is thrown.

ROOT CAUSE:

Count field error in the index.aspx file

SOLUTION OR WORK AROUND:

This behavior can be solved by following the steps on the affected system.

1. Launch the Application server
2. Go to <Drive>\Programfiles\KnowledgeBase.Net\knowledgebase\applicationprogram\ui\http\ClientPortal\admin\user
3. Copy the Index.aspx and editUser.aspx into the specified folder. Ensure to make a backup of these files.
4. Reset the IIS.

Please contact the support team to obtain the fix for TFS 61286.

The internal TFS tracking number which development uses to identify this behavior is TFS 61286. If you have additional questions, please contact our Technical Support Team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.

AFFECTED SYSTEMS & USERS:

All Knowledgebase 9.1 patch 5 Administrators and internal users