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about 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later. ISSUE DESCRIPTION: A user is unable to log into the Customer Portal using the correct Username and Password combination, and no error message is...

39 ratings

over 12 years ago

Technical Solutions & Known Issues Title: External User Passwords with a Special Character Breaks Autonomy Search. ...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Moxie Channels NetAgent version 8.10.431 ISSUE DESCRIPTION: After a seemingly successful upgrade from Moxie Channels NetAgent version 8.10.431 to 8.30.478 there is a error message presented when...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: User receives the error message “Error: MAXUSER” when attempting to log into the KB Admin Control Panel. ROOT CAUSE: This issue is...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: While logging to KB Admin Control Panel, the user encounters this error: "An error occurred, Error Code: LDAP.” ROOT...

1 rating

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Internal User accounts are used to access only the KB Admin Control Panel. Internal User accounts cannot log into Registered/Secured/Personalized Customer...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. The information in this article also applies to: Microsoft COM+ versions 1.0 and 1.5. ISSUE DESCRIPTION: The COM+ Application fails with this error message:...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Users recieve the following error while logging in to the KB Admin Control Panel: (Error code: Client) ROOT CAUSE: The...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 and later. ISSUE DESCRIPTION: Internal Users cannot log into KB Admin Control Panel using Internet Explorer 8. Internal Users receive this error message: "You...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 7.0 and later. ISSUE DESCRIPTION: The KB Admin Control Panel is intended for use with Microsoft Internet Explorer 6.0 or higher. Users using alternate browsers (Mozilla...

0 ratings