External User Passwords with a Special Character Breaks Autonomy Search.

All Knowledgebase users that create any external portal profile with a password, which need to access a secure or personalized portal that is utilizing portal styles, 1, 2, 3.

Replication Steps
1. Use portal style 1, 2 or 3 with secure or personalized features enabled.
2. Go to the External Profile and make sure it has access to the targeted secure or personalized portal.
3. For testing purpose activate enough Knowledgebase articles to have content available in the secure or personalized portal.
4. Log in to the external portal and using the settings tab change the external user's password to a password containing the ampersand (&) character
5. Log out of the portal
6. Log back in with the new password
7. Perform a search on the personalized or secure portals style 1, 2, 3 the search will retrieve (0-0) results.

All Knowledgebase users that create any external portal profile with a password should be going by the guidance below when creating passwords for their external access profiles. Which are used to access a secure or personalized portal that is utilizing portal styles, 1, 2, 3.

Below are the characters that will not work for External Passwords.

·Characters that don't work: &, <,

Additionally below are the characters that will work for External Passwords.

·Characters that do work: !, @, #, $, %, ^, *, (, ), _ , -, +, = , ?, [, ], {, }, \, /, |, >, ~,

All Knowledgebase users that create any external access portal profile with a password, which needs to access a secure or personalized portal that is utilizing portal styles, 1, 2, 3.