Internal User Cannot Log Into Customer Portal

about 13 years ago | Article no. 2536

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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

PROCESS:

Internal User accounts are used to access only the KB Admin Control Panel. Internal User accounts cannot log into Registered/Secured/Personalized Customer Portals.

In order for a user to access a Registered/Secured/Personalized Portal, he/she must have an External User account created.

AFFECTED SYSTEMS & USERS:

Knowledgebase users who wish to log into the Knowledgebase via both the KB Admin Control Panel and the Customer Portal.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.