Modifying the Ignored Word List in Knowledgebase 8.0.4 and Prior Versions

Certain characters and phrases are inherently ignored by the search engine. To avoid errors when using these words, the Knowledgebase application maintains a list that is used to parse them out during a search. This list can be modified if you wish to add or remove a character/phrase from this process. Examples of search terms that might not come up in a normal search include "W-2" and "Item 6." These are due to ignored character and single digit numbers found in the ignored lists aka noise files.

Steps:

1. Open the following files in a text editor: (Please note X is the letter of the mapped drive)
   
   • X:\knowledgebase\applicationprogram\ini\indexserver\indexServerParser\expChr.txt
   • X:\knowledgebase\applicationprogram\ini\indexserver\indexServerParser\noise.txt
   • X:\WINNT\system32\noise.enu
   • X:\WINNT\system32\noise.eng  
   • X:\KnowledgeBaseBackUp\knowledgebase\applicationprogram\ini\indexserver\indexServerParser\english\noise.txt
2. Each line of this file is a phrase or character that will be parsed out during a search.
   • To add a new item, append it to the end of the file.
   • To remove an item, delete the line from the file.
3. After the files have been modified, choose Save and proceed to the next steps.

Stop, Empty and Restart the Indexing Service:

1. Right click on My Computer.
2. Choose Manage.
3. Expand the Services and Applications option
4. Expand the Indexing Service.
5. Right click on the Indexing Service Root.
6. Choose Stop.
7. Right click on Articles Published.
8. Choose All Tasks>Empty Catalog.
   Note: If a warning appears here, say Yes to it.
9. Right click on the Indexing Service Root.
10. Choose Start.

Knowledgebase Administrators who wish to edit the ignored words list.

The Microsoft Indexing Service was used in all versions of Knowledgebase up to 8.0.4. It was replaced by the Autonomy search engine beginning in Knowledgebase version 8.1 to current.