How to Display Video Files in Knowledgebase Articles

While users of hosted instances of Knowledgebase are not allowed to store media files on their hosting servers it is possible to display video files within Knowledgebase Articles. Follow these instructions to add a video to an article.

Note: In this example we will embed a video which is hosted on an imaginary domain called MYDOMAIN.com. In order for a video to be embedded in an article it must be accessible via an HTTP URL similar to this: http://www.mydomain.com/videos/myvideo.mov. If you wish to embed a video from a free service such as YouTube, please replace the embed code used in the example below with the code provided by your video service.

1. On an Internet-accessible webserver, set up a Video Files directory that you will use to store the video files.
2. Save the video in the Video Files directory and verify that it can be reached through a browser via a URL such as: http://www.mydomain.com/videos/myvideo.mov
3. In the Knowledgebase, log into the Admin Control Panel and create a new article as you normally would using the Create article online option.
4. In the Article Editor, click on the Source tab
5. Here you would add the needed Embed Code for your Video. An example Embed code would be something like this:

<object classid="clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B" codebase="http://www.apple.com/qtactivex/qtplugin.cab" height="256" width="320">
<param name="src" value="http://www.mydomain.com/videos/myvideo.mov">
<param name="autoplay" value="true">
<param name="type" value="video/quicktime" height="256" width="320">
<embed src="http://www.mydomain.com/videos/myvideo.mov" height="256" width="320" autoplay="true" type="video/quicktime" pluginspage="http://www.apple.com/quicktime/download/">
</object>

Take a look at w3schools.com for more information on embed options. Their tutorial can be viewed here.

1. Save and publish the article

Now when users go to the article they will be able to view the video in the browser from within the article body.