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Count in article viewed differs from the Count shown in the Article hit report

almost 11 years ago | Article no. 5787
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THIS ARTICLE APPLIES TO:

Knowledgebase 9.0.3

ISSUE DESCRIPTION:

When accessing articles from Portals, the count in Article viewed differs from the Count shown in Article hit report.

Article viewed from portal.


Article Hit Report

RESOLVED IN:

Special Patch

ADDITIONAL INFORMATION

The count is not getting updated after viewing the Article in portals.

This behavior can be modified by following these steps on the affected computer:

   1. Launch Application server.   
   2. Go to $:\<Path>\KnowledgeBase.Net\knowledgebase\applicationprogram\ui\http\KBPortal\bin   
   3. Copy the files KBAPI.pdb and KBAPI.dll in that folder, Ensure there is a backup of these files.
   4. Reset the IIS.

Please contact the support team to obtain the fix for TFS 59189.

The internal TFS tracking number which development uses to identify this behavior is TFS 59189.  If you have additional questions, please contact our Technical Support Team at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.