Generating a List of Knowledgebase Articles
over 7 years ago
| Article no. 3544
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THIS ARTICLE APPLIES TO:
Knowledgebase version 8.x and higher
PROCESS:
It is easy to create a list of all Knowledgebase Articles by using the Articles Report
- Log into the Knowledgebase Admin Control Panel.
- For Knowledgebase version 8.X and previous: Go to Reports then Articles.
- For Knowledgebase version 9.X and later: Go to Reports then Content and select Articles.
- Use the report filters to choose what articles you want, if you want all then leave all checked
- In the Display section you can specify the columns that you want in the report. For instance only check Article Number and Title if that's all you want to return.
- In the Sort section you can specify which column to sort the report.
- Press the Search button.
The result will be a list of Knowledgebase articles.
At the top of the report are several actions that can be taken on the report
- Save Query - Allows you to save the report settings so that it can be easily run again. The Saved Report Query can be accessed via Reports > Saved Reports in 8.X and previous or Reports > Content > Saved Reports in 9.X and later.
- Save Results - Allows you to save the report results for later viewing within the Knowledgebase Admin Control Panel. The Saved Report Results can be accessed via Reports > Saved Reports in 8.X and previous or Reports > Content > Saved Reports in 9.X and later.
- Print Report - Prints the report for offline viewing
- Export to Excel - Saves the report in an .xls format for viewing in Microsoft Excel
AFFECTED SYSTEMS & USERS:
Administrators who wish to generate a list of Knowledgebase Articles
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at Support@gomoxie.com.