Error Message Recieved When Entering Synonym String

almost 14 years ago | Article no. 1903

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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

An error is generated when entering data into the Synonym Engine.

ROOT CAUSE:

The synonym data file only allows 50 characters.

SOLUTION OR WORK AROUND:

Enter less than 50 characters in the synonym string. Trying to enter anything over 50 characters and saving will produce an error.

AFFECTED SYSTEMS & USERS:

Internal Users

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you continue to encounter this issue after performing these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com