Delete or Edit the User Dictionary for CIM Agent Client

almost 14 years ago | Article no. 1911

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THIS ARTICLE APPLIES TO:

All versions of Moxie Channels NetAgent (Agent Client)

PROCESS:

To delete or edit the user dictionary file, locate the userdic.tlx file on the Agent's hard drive. Customer words can be added by editing the file in Notepad. Deleting the file will cause a the Agent to load a fresh user dictionary file the next time the Agent accesses the Agent Client.

AFFECTED SYSTEMS & USERS:

CIM Agent Client, Users and Administrators

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.