Cyrillic Characters (Russian) Used in New Article Version Become Question Marks
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.2
ISSUE DESCRIPTION:
If a new version of an article which uses Cyrillic characters (e.g. an article in Russian), the characters are displayed as question marks (?????):
ROOT CAUSE:
SOLUTION OR WORK AROUND:
This issue has been resolved in Hot Fix 3. Please upgrade to the latest version of Knowledgebase to fix this.
AFFECTED SYSTEMS & USERS:
Administrators and Internal Users.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.