'Fetch OK' Appears in Body of Email

about 13 years ago | Article no. 1918

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THIS ARTICLE APPLIES TO:

All versions of Moxie Channels NetAgent (Email) 8.0 prior to HF7

ISSUE DESCRIPTION:

In the Agent Client Email Editor, under some circumstances, the internal POP command 'Fetch OK' appears in the email body.

ROOT CAUSE:

SOLUTION OR WORK AROUND:

This is a known bug which was resolved in Moxie Channels NetAgent version 8.0 Hot Fix 7. Apply this, or any later Hot Fix, will resolve this issue.

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you continue to encounter this issue after performing these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com