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Articles are not Appearing in the Portal

about 13 years ago | Article no. 1945
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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

PROCESS:

Several factors determine whether an article will appear in the portal. If you find that an expected article is not appearing, please check the following.
  • Is the article is in a Published workflow status? Articles will only appear in the portal if they are in the "Published" workflow step. 
  • Is the portal configured to restrict access by Article Group, User Group, Category, etc?
  • Is the article only visible to some users?
  • The article is searchable in the portal, but you have not added it to a category.
  • You have not added the knowledge base where the article is located to be accessible via the portal.
  • The portal is using Article Groups, and the article is not grouped or is not in the correct group.

    AFFECTED SYSTEMS & USERS:

    Administrators

    ADDITIONAL INFORMATION:

    Other Possible Reasons:

  • The article is searchable in the portal, but you have not added it to a category.
  • You have not added the knowledge base where the article is located to be accessible via the portal.
  • The portal is using Article Groups, and the article is not grouped or is not in the correct group.
    •

    ESCALATION PROCEDURE:

    If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.