Chat Transcript Search Takes a Long Time to Load or Appears to Freeze
about 13 years ago
| Article no. 2055
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THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent versions 7.0 prior to Service Pack 2.
ISSUE DESCRIPTION:
Chat Transcript Search results take an abnormal amount of time to download or causes the Agent Client to freeze.
ROOT CAUSE:
SOLUTION OR WORK AROUND:
This issue was resolved in Moxie Channels NetAgent version 7.0 Service Pack 4. Please upgade to the latest version to fix this problem.
AFFECTED SYSTEMS & USERS:
Agents with permission to access the Chat Transcript Search.
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.