Supported Java Version for NetAgent 8.x on Agent’s Workstation

about 13 years ago | Article no. 2057

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THIS ARTICLE APPLIES TO:

Moxie Channels NetAgent version 8.0

ISSUE DESCRIPTION:

The recommended JAVA Version for Moxie Channels NetAgent version 8.x is Sun JRE 1.50
Important: Sun JRE 1.5.11 is required for agents using Windows Vista.

ROOT CAUSE:

SOLUTION OR WORK AROUND:

To find the version of Java installed on a workstation:

Click Start then Control Panel.
Double-click the "Java" icon to launch the Java Control Panel.
Click 'About' to check the version of Java installed.

AFFECTED SYSTEMS & USERS:

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.