Relaying Outbound STMP mail from the Knowledgebase Server
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
PROCESS:
In most cases, a smart host is simply another SMTP server with permission to relay outgoing email messages from other internal SMTP servers directly to the Internet. Thus, a smart host should be able to connect simultaneously to both the internal network and the Internet to work as the email gateway. If this setup exists in your company, you can simply add the IP address of the smart host on your network and KnowledgeBase server will send its messages to that SMTP server for relay to the Internet. To set up a relay to a smart host, follow these steps:
- Open Internet Service Manager, right-click the SMTP server, then select Properties.
- Click the Delivery tab, then click Advanced to open the Advanced Delivery dialog box.
- In the Smart host field, type either the smart host's Fully Qualified Domain Name (FQDN) or its IP address surrounded by square brackets (e.g., [10.1.4.25]).
After you have entered the fully qualified Domain name ensure you Select>Check DNS to ensure the domain name is valid. If the name is valid, you will see the following. If you do not see, the following that means you have entered an invalid domain.
The brackets help speed up the DNS lookup process by specifically telling the SMTP server that the numbers are an IP address. Click OK twice to complete the changes.
A smarthost is a host through which outgoing mail is relayed.
AFFECTED SYSTEMS & USERS:
Most large or enterprise companies place SMTP servers behind firewalls that block any direct outbound SMTP traffic through port 25. If such is the case in your organization, your messages from the Knowledgebase application will not be sent out through the KnowledgBase server. If a smart host is available on your network, you can use it to relay all SMTP messages to the Internet.
ADDITIONAL INFORMATION:
About Smart Host: Some ISPs block outgoing SMTP traffic (port 25) and require their users to send out all mail through the ISP's mail server. Sendmail can be configured to use the ISP's mail server as the smart host.
ESCALATION PROCEDURE:
If this issue continues after following these steps, please contact our Support group at 877-373-7848 or via email at cimsupport@moxiesoft.com.