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Unable to Create or View a Article

about 13 years ago | Article no. 2082
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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

Internal Users (authors/editors/approvers) cannot view or create articles.

ROOT CAUSE:

In nearly all cases where an Internal User is unable to create or view articles, the user's account or Internal Access Profile lack necessary (view/edit/create) permissions.

SOLUTION OR WORK AROUND:

To correct this, please set appropriate permissions for the user's Internal User account or Internal Access Profile. This can be changed from the Workflow Editor or the Internal Access Profile editor:

Please follow the steps below for Knowledgebase versions prior to 8.1 to change permissions from the Workflow Editor:
  1. Log in to the KB Admin Control Panel with an account that has administration privileges.
  2. Click the Administration tab.
  3. Click Workflow Editor in the left pane.
  4. Click on the name of the workflow to which you want to set the permission.
  5. Click Permissions at the top of the screen.
  6. Click the Username of the individual experiencing the issue.
  7. Set appropriate workflow step permissions by clicking the check boxes. Select all check boxes to set full permissions.
  8. Click Save.

Please follow these steps for Knowledgebase versions prior to 8.1 to change permissions from the Internal Access Profiles editor:
  1. Log in to the KB Admin Control Panel with an account that has administration privileges.
  2. Click the Administration tab.
  3. Click Internal Access Profiles in the left pane.
  4. Click on the name of the Profile that is associated to the author you wish to edit.
  5. Scroll to the Workflow Permissions at the bottom of the screen.
  6. Set appropriate workflow step permissions by clicking the check boxes. Select all check boxes to set full permissions.
  7. Click Save.

AFFECTED SYSTEMS & USERS:

Internal Users and Administrators

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.