Information Regarding the Global Replace Feature

Global Replace is a powerful tool for managing change on a large scale. There are a number of possible uses.

For example, assume your company’s Toll Free 800 number changes and it is prominent in many articles. After performing a search your content you identify 50 articles with the 800 number. Rather than check each article out, edit it, and check it back in, you can use the Global Find and Replace function.

To use Global Find and Replace:

1. Log in to the KB Admin Control Panel with an account that has administrative privileges.
2. Select the Content tab.
3. Select Global Replace. 
4. Select the appropriate Knowledgebase. 
5. In the "Find What" field, type the term(s) you want to replace. 
6. In the "Replace With" field, type the new term(s). 
7. Click Save.

Your Global Replace action will be completed within 24 hours.

Administrators and Internal Users.

• Global Replace does not replace words in Article Title, irrespective of whether the Article is uploaded or created online.
• Global Replace does not replace words that are part of Notification Email Addresses.
• Global Replace is case sensitive; consider this scenario: The content administrator wants to replace all references of the word cheese with cheddar.  If the word cheese appears in the article as Cheese or CheEse those items will not be picked up in the global replace unless the exact case is specified in the tool. Only cheese will be replaced with cheddar.
• Global Replace does not support wildcard replacements.  For example; if the term "Tes*" were to be used and the Global Replace process were initiated it will not update "Test, Tester or Testing" it will only update exact strings.