Unable to Log In to KB Admin Control Panel Using Firefox Browser

almost 14 years ago | Article no. 2132

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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

Unable to login, view, use the KB Admin Control Panel while using non-IE browsers (Firefox, Chrome, Safari, etc).

ROOT CAUSE:

The KB Admin Control Panel takes advantage of specific Internet Explorer technologies. In order to correctly access the KB Admin Control Panel, you must be using Internet Explorer as your browser.

SOLUTION OR WORK AROUND:

Please use Microsoft Internet Explorer version 5.5 or higher when accessing the KB Admin Control Panel.

AFFECTED SYSTEMS & USERS:

Internal Users and Administrators.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.