Articles Do Not Appear in the Customer Portal

about 13 years ago | Article no. 2240

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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

Articles do not appear in the Customer Portal.

ROOT CAUSE:

Articles will only appear in the Portal if they are in the "Published" (or "Live") workflow step, belong to a Knowledgebase enabled for that Portal, and are configured to conform to applicable Article Group and Template Body Security settings.

SOLUTION OR WORK AROUND:

If an article does not show up in a Customer Portal please make ensure that the current workflow step is "Published" or "Live". Also confirm that the article belongs to a Knowledgebase enabled in the Portal, and that any applicable Article Group or Template Body Security settings are configured appropriately.

If the Portal is secured or personalized, please ensure that the external user's access profile is configured appropriately to view the content.

AFFECTED SYSTEMS & USERS:

Internal Users and Administrators.

ADDITIONAL INFORMATION:

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.