" Error ""Permission Denied” Received When Sending Email Notification"

almost 14 years ago | Article no. 2241

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THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

When tyring to send out a email notification from the Knowledgebase, the following error occurs :

"Microsoft VBScript Runtime Error: Permission Denied"

ROOT CAUSE:

The Knowledgebase uses Microsoft's IIS SMTP to send out the emails.

For this to happen, the server needs to be able to place email files in specific directories to queue it's outbound email.

When the security on the server restricts this action, the error is generated.

SOLUTION OR WORK AROUND:

Make sure that the anonymous internet user account (IUSR_computername) has permissions to the sub-folders in 'C:\inetpub\mailroot\' (or where appropriate) of the server.

AFFECTED SYSTEMS & USERS:

Users attempting to send out email notifications from Knowledgebase.

ADDITIONAL INFORMATION:

The following Microsoft links also describe the resolution:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q197619
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q286301

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.