Internet Explorer 7 Cut and Paste Does Not Work in Knowledgebase

over 13 years ago | Article no. 2269

1 rating

THIS ARTICLE APPLIES TO:

All versions of Knowledgebase.

ISSUE DESCRIPTION:

When using Internet Explorer 7 you may not be able to use the cut and paste features in the Knowledgebase WYSIWYG editor.

ROOT CAUSE:

Due to security concerns, Microsoft has disabled the cut and paste feature in Internet Explorer 7. This was done to protect the users' sorted data on the clipboard.

SOLUTION OR WORK AROUND:

You can disable this behavior in Internet Explorer 7:

In Internet Explorer 7, select Tools in the menu bar.
Select Internet Options and click on the Security tab.
Press the Custom Level… button.
In the Security Settings – Internet Zone window, find the Scripting section.
Enable 'Allow Programmatic clipboard access.'
You may need to restart Internet Explorer 7 for the changes to take effect.

Please note, this change may affect the security of your web browser. Check with your company's policies regarding Internet security before making any changes.

AFFECTED SYSTEMS & USERS:

Knowledgebase users attempting to use cut and paste functionality in the WYSIWYG editor when accessing the Admin Control Panel with Internet Explorer 7.

ADDITIONAL INFORMATION:

If you have other questions regarding Internet Explorer 7 or other Microsoft products, please visit Microsoft Support.

ESCALATION PROCEDURE:

If you have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.