Articles Created in Office Cannot Be Converted to HTML Inside the Knowledgebase

Microsoft Office is not installed or Microsoft Office applications may be challenging the Knowledgebase when the Knowledgebase makes a call to open them.

1. Install Microsoft Office on the Server per Microsoft's instructions.
2. Click Start, then Settings. Select Control Panel and double-click Administrative Tools. Inside the Administrative Tools, select Component Services.
   You should see:
   
   
3. Expand Computers in the right pane of the console.
4. Expand My Computer.
5. In the left hand pane expand COM+ Applications.
6. Right Click Knowledgebase_Import.
7. Choose Properties.
8. Choose the Security tab.
9. Verify the account name that runs this component and verify that the account is the local administrator account.

1. Log into the server as the account identified in the previous step.
2. Open each Microsoft Office application.
3. Answer all the pop-up dialogs that appear.
4. Close the application.
5. Confirm that the application opens without prompting for any input by opening each Office application again.

There are other conditions under which this issue may occur, please see Cannot Convert Display Format from Word to Converted HTML