Article Template Transfer Button Not Working in Knowledgebase v8.3.2 HF2
about 14 years ago
| Article no. 2306
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THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2 Hot Fix 2
ISSUE DESCRIPTION:
When the Article Template Transfer button is clicked, nothing seems to happen.
ROOT CAUSE:
This issue is due to a conflict between Knowledgebase and Windows 2003 Server.
SOLUTION OR WORK AROUND:
This problem has been fixed in Hot Fix 3. Please upgrade to the latest version of Knowledgebase to resolve this issue.
AFFECTED SYSTEMS & USERS:
ADDITIONAL INFORMATION:
ESCALATION PROCEDURE:
If you have trouble performing these steps, or have additional questions, please contact our Support group at 877-373-7848 (option 2) or via email at cimsupport@moxiesoft.com.